betsat Privacy Policy

📋 Registration and Account Data

When you create a betsat account, we collect the following information:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Residential address, including city and district (e.g., Dhaka, Chittagong, Sylhet, Rajshahi)
• Mobile phone number
• Email address
• Username and encrypted password

🪪 KYC Identity Verification Data

To comply with our Know Your Customer obligations and to confirm your age and identity before granting full withdrawal access, betsat may collect:

• Copy of your Bangladeshi National Identity Card (NID) or valid passport
• Proof of residential address (utility bill, bank statement, or similar document)
• Proof of payment method ownership (screenshot of bKash, Nagad, or Rocket account registered in your name)
• Selfie or photograph for identity confirmation, where required

KYC documents are stored securely and accessed only by authorised betsat compliance staff. They are never shared with third parties outside of our legal obligations.

💳 Payment and Transaction Data

When you make a deposit or request a withdrawal on betsat, we record:

• Payment method type (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Mobile wallet number or masked card number
• Transaction amounts in BDT
• Transaction dates, times, and reference identifiers
• Deposit and withdrawal history linked to your account

betsat does not store full card numbers or full mobile banking PINs. All payment data is transmitted via SSL-encrypted connections.

🎮 Gaming and Betting Activity Data

betsat automatically records your gameplay and betting activity, including:

• Games played, bets placed, and outcomes
• Stakes, winnings, and account balance history
• Bonus claims and wagering progress
• Session start and end times (Bangladesh Standard Time, UTC+6)
• Sports markets and match events wagered on

This data is used to operate your account accurately, calculate winnings, resolve disputes, and detect patterns of potential problem gambling so that betsat's responsible gaming tools can be applied where appropriate.

💻 Technical and Device Data

When you access betsat.im, our servers automatically collect certain technical data, including:

• IP address and approximate geolocation
• Browser type and version
• Device type, operating system, and screen resolution
• Referring URL and pages visited within betsat.im
• Session duration and clickstream data

This technical data helps betsat maintain platform security, detect fraud, and improve the overall user experience for players across Bangladesh.

💬 Customer Support Data

When you contact betsat support via email at [email protected], we retain records of that correspondence, including the content of your messages, any attachments you send, and the resolution outcome. This data is used to handle your enquiry, to improve our support processes, and to maintain a record of dispute resolution history.

⚙️ Operating Your Account

The primary purpose for which betsat processes your personal data is to create and maintain your player account, process your deposits and withdrawals in BDT, record your betting and gaming activity accurately, calculate and pay out your winnings, and provide you with access to betsat's full range of products including cricket betting, live casino, slots, and card games.

🛡️ Fraud Prevention and Security

betsat uses your registration data, payment data, and technical data to identify and prevent fraudulent account activity, money laundering, underage gambling, and multi-accounting. Where betsat detects suspicious activity, it may freeze account access pending investigation and share relevant data with law enforcement or financial crime authorities as required by law.

⚖️ Legal and Regulatory Compliance

betsat is required to collect and retain certain personal data to comply with applicable anti-money-laundering regulations, Know Your Customer requirements, and other legal obligations. Retention periods for compliance-related data may extend beyond the period during which your betsat account remains active.

📣 Marketing Communications

Where you have expressly opted in to receive promotional communications from betsat, we may use your email address and mobile number to send you information about bonuses, seasonal promotions (such as Eid specials, Pohela Boishakh offers, or BPL cricket promotions), and other betsat offers. You may withdraw your consent to receive marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal.

🔬 Platform Improvement and Analytics

betsat uses aggregated, anonymised data about player behaviour and platform usage to improve the betsat website, to identify technical issues, and to develop new features and game offerings. Where data is genuinely anonymised (i.e., it cannot be linked back to any individual player), it falls outside the scope of this Privacy Policy.

🤝 Service Providers and Processors

betsat works with carefully selected third-party service providers who process personal data on betsat's behalf and under betsat's instructions. These include payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard network processors), identity verification service providers, live casino studio operators (such as Evolution Gaming and Ezugi), customer support platform providers, and cloud hosting and infrastructure providers. All service providers are contractually required to protect your personal data and to process it only for the purposes specified by betsat.

🏛️ Legal and Regulatory Authorities

betsat may disclose your personal data to law enforcement agencies, regulatory authorities, financial intelligence units, or courts where required to do so by applicable law, by a valid legal process, or where betsat believes in good faith that disclosure is necessary to prevent fraud, money laundering, or other criminal activity, or to protect the rights and safety of betsat, its players, or the public.

🔄 Business Transfers

In the event that betsat undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any changes to the privacy terms applicable to your data prior to the transfer taking effect.

🍪 Strictly Necessary Cookies

These cookies are essential for the betsat platform to function. They maintain your login session, handle security tokens, and ensure that your account balance and bet history display correctly. These cookies cannot be disabled without affecting your ability to use the betsat platform.

📊 Analytics Cookies

betsat uses analytics cookies to understand how players navigate the platform, which pages are visited most frequently, and where technical errors occur. This data is collected in aggregate form and is used solely to improve the betsat user experience. Analytics cookies do not identify you personally.

🎯 Preference Cookies

Preference cookies allow betsat to remember settings you have configured, such as your preferred display language, game category, or notification preferences, so that you do not need to re-enter them each time you visit the platform.

🔐 SSL Encryption

All data transmitted between your device and betsat.im is encrypted using industry-standard SSL (Secure Socket Layer) technology. You can verify this by confirming that the betsat.im URL begins with "https://" in your browser's address bar. Never enter your betsat credentials on a page that does not display the secure padlock indicator.

🗄️ Secure Data Storage

betsat stores personal data on secure, access-controlled servers. Access to player data is restricted to authorised betsat personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and undergo regular data protection training.

🔑 Password Security

betsat passwords are stored in encrypted (hashed) form and are never stored in plaintext. betsat staff cannot retrieve your password. If you forget your betsat password, you must use the password reset function. betsat strongly recommends that all players use a unique, strong password for their betsat account and enable any available two-factor authentication features.

👁️ Right of Access

You have the right to request a copy of the personal data that betsat holds about you. betsat will provide this information in a structured, commonly used format within 30 days of receiving a valid request, subject to identity verification.

✏️ Right to Rectification

If any personal data betsat holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly within your betsat account settings. For data that cannot be self-updated (such as KYC documents), please contact [email protected].

🗑️ Right to Erasure

You may request the deletion of your personal data where betsat no longer has a lawful basis to retain it. Please note that betsat is required by law to retain certain categories of data (such as transaction records and KYC documents) for specified periods regardless of a deletion request. Where erasure is not possible in full, betsat will inform you of the specific data that must be retained and why.

📦 Right to Data Portability

Where technically feasible, you have the right to receive a copy of the personal data you have provided to betsat in a structured, machine-readable format, and to request that betsat transmit that data to another service provider of your choice.

🚫 Right to Object to Processing

You have the right to object to betsat processing your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of betsat's legitimate interests, though betsat may be entitled to continue processing where it can demonstrate compelling legitimate grounds that override your interests.

⏸️ Right to Restriction of Processing

In certain circumstances, you have the right to request that betsat restricts the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved, or while an objection to processing is being assessed.